Virtual PBX

Virtual (cloud) PBX is a modern online service designed to automate and efficiently distribute the flow of incoming calls between company employees and from clients, without the use of server IP PBXs and hardware PBXs on your client's side. Allows you to listen to recordings of conversations and control all calls.

Advantages of using a virtual PBX:

• free operational connection;
• affordable cost;
• round-the-clock technical support;
• convenient and simple interface;
• does not require wiring;
• an opportunity to connect to a conversation and control the quality of service of the client;
• complete functional set with any tariff plans;
• changing the office does not lead to the loss of the number and your attachments.

Virtual PBX from freezvon.ru — a full-fledged replacement for outdated iron PBXs, distinguished by many advantages and low cost. For its full use, you will only need access to the Internet and at least one device for receiving calls (IP phone, smartphone, computer). If your employee does not have access to the Internet, you can forward calls and SMS to a mobile number.

Functions of a virtual PBX when conducting business

1. You can set any call processing algorithms. The virtual PBX has the function of "intelligent" call queuing, which allows you to quickly process customer calls in accordance with the chosen strategy.
2. Cloud PBX for business will unite your employees in a common network, ensuring effective communication with partners and clients.
3. Integration of telephony with your CRM system and external services, allowing:
   • get complete information about the client;
   • quickly create a client card;
   • the client, employee will issue a link;
   • dial a number with one click from the client's card;
   • keep and analyze the client's call history.
4. Ability to configure automatic call distribution, which is optimal for any business situation. The call will always go to a free manager. If the client hangs up before he is transferred to the operator, the missed call is reflected in the report of the virtual PBX. Information about missed calls can be transmitted via the API CRM. In this way, you will be able to track all calls, respond in time and call back your customers.
5. Own detailed statistics of calls, where both incoming and outgoing connections of all PBX users are displayed.
6. Voice mail, which can be divided into 2 types: general for the company and individual for a specific employee. Messages will be stored in mp3 format, and you can quickly send them over the Internet to colleagues or play them in a convenient browser.
7. Free corporate communications for branch companies in any city. All employees will have short numbers, through which it will be carried out intra-corporate communication.

Which PBX to choose?

Telephony — this is the service, choosing which should be tested seven times in order to connect once. The choice in favor of virtual or analog telephony depends on the field of your activity, specific conditions of business and its scale. It is very important to familiarize yourself with the basic and additional services of your IP telephony provider.

Advantages of traditional ATS it can be felt only under the condition of using professional and powerful equipment, which not every businessman can afford. Setting up analog PBXs requires a lot of time and money. In case of problems, you will have to hire third-party specialists for an additional fee. But the list of disadvantages of stationary PBX does not end there:

• address binding (the employee can receive and make calls only when they are on site);
• lack of detailed call reports;
• limited functionality;
• a large number of wires;
• re-setting when moving with the loss of old phone numbers familiar to clients.

Virtual PBX represents accessibility, simplicity, flexibility and high speed of adjustment. Its users get all the advantages of IP-telephony: access from anywhere in the world, convenient internal communication between employees, remote offices and branches.

Ask questions about setting up and working with a virtual PBX https://freezvon.ru/features/virtual-ip-pbx and connect additional IP telephony services. Our specialists will help you configure PBX and useful additional services.